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We ship parcels Monday to Saturday. Orders placed before 2pm on weekdays and before 1pm on Saturdays are guaranteed to be shipped same day. Orders made after the deadline will be processed the next working day. 

We currently use Royal Mail for all UK deliveries 
All UK deliveries are sent 1st class signed for or special delivery 1pm with tracking, however the delivery time can vary depending on Royal Mail Processing. 1st class signed for usually takes 1-2 working days but please check Royal Mail website for more information. 

International deliveries are sent "Tracked and Signed" unless the service is not available in the receivers country, we would then send it either "Tracked only" or "Signed only". 

If you are subject to Custom, Taxes or any other fees, these will not be liable to BerryCole Ltd. It is the buyers / recipients risk and responsibility to pay the incurred charges.

All returns, exchanges and claims for goods damaged in transit must be made within 7 days of receiving your order.
For refunds and exchanges you must return the original item to us with the original packaging and in new condition. The contents and quantity of the product must be as originally sold. 

Products that are in liquid format such as Adhesives, Cleansers,Primers and Removers are NON REFUNDABLE.

All returned goods must properly packed and sent by recorded delivery.

Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description about why you are returning the products.

Additionally, we are unable to offer refunds for the initial postage costs of your order unless the returned products are deemed faulty.
Refunds for cancelled and returned goods will be made as soon as possible and within 30 days of the notification of cancellation.

Return Address
BerryCole Studios

25 Plough Way


SE16 2LS

Please email: prior to returning any packages.